Shipping & Returns

Last updated: September 11, 2026.

Shipping

Where we deliver

We currently ship within Nigeria only. International shipping isn’t offered at this time — this section should be revisited if that changes.

Processing time

Orders are processed within [1–3] business days of payment confirmation. You’ll get an email once your order has shipped.

Delivery time and cost

Delivery within Lagos is currently free, shown as such at checkout. Estimated delivery windows are shown at checkout based on your address. Typical delivery within Lagos takes [1–3] business days; other states typically take [3–7] business days. These are estimates, not guarantees — factors outside our control (weather, courier delays, public holidays) can affect delivery time.

Tracking

[Confirm whether tracking is currently offered on deliveries, and how it’s provided, before publishing.]

Store pickup

[If in-store pickup is offered for online orders, describe the process and hours here; otherwise remove this section.]

Damaged or missing items

Check your order when it arrives. If something arrived damaged, is missing, or is not what you ordered, email info@rapjointlagosng.com within [7] days of delivery with your order number and a photo of the issue, and we’ll sort out a replacement or refund.

Returns and refunds

Return window

You can return most items within [14] days of delivery for a refund or exchange, provided they’re unused, unworn, and in their original packaging.

What can’t be returned

• Food and drink from the restaurant or bar
• Opened records and books, unless faulty or damaged on arrival (for hygiene and resale reasons)
• Event tickets and bookings — see the cancellation terms on the event or booking page, and our Terms and Conditions
• Gift cards and donations
• [Add any other non-returnable categories specific to your catalogue]

How to return something

Email info@rapjointlagosng.com with your order number and the reason for the return. We’ll confirm whether to send the item back to us or bring it into the store, and cover the details of who pays return shipping [confirm: RJL’s policy — free returns, or does the customer pay unless the item is faulty?].

Refunds

Once we’ve received and checked a returned item, we’ll process your refund by bank transfer to your original account within [7–14] business days. You’ll get an email confirming the refund. Delivery charges are refunded only where the return is due to our error or a faulty item.

Exchanges

Want a different size, edition, or item instead of a refund? Mention that when you email us and we’ll let you know what’s available.

Bookings, tickets, and donations

Event tickets, table bookings, and donations are handled differently from physical goods — see the specific cancellation policy shown at the time of booking, or our Terms and Conditions, section 7.

Contact

Any question about an order, delivery, or return: info@rapjointlagosng.com, or through our Contact page.